Frequently Asked Questions (FAQ)

Q: What kind of payment options do Shinju Pearls offer?

Shinju Pearls offers a variety of payment options as below:

METHOD 1: CREDIT CARD
  • Online payment via ipay88 (Visa or Mastercard).
  • Online payment via PayPal (Visa or Mastercard).
METHOD 2: BANK-IN

Offline bank-in Cash/Cheque payable to Shinju Pearl (M) Sdn Bhd , please find our bank account information below:

Bank: Maybank
Account No: 514084461780
Account Name: Shinju Pearl (M) Sdn. Bhd.

After bank-in, please email us the scanned copy of the payment slip to us at sales@shinjupearls.com with the following details:

  1. Order reference no.
  2. Your name and contact no.
  3. Payment amount.
  4. Date and time of bank in.

Please note that order will only be processed after the cash is deposited.

Q: How secure is shopping with ShinjuPearls.net?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than Shinju Pearls. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We endeavor to make every transaction you make at Shinju Pearls 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Shinju Pearls.

* SSL available only if you make payment through our payment gateway like Ipay88

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
http://kb.neowave.com.my/?View=entry&EntryID=58

Q: I have signed up to Shinju Pearls but cannot login with my password. Why?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at sales@shinjupearls.com for technical assistance.

Q: I have a user account with Shinju Pearls but forgot my password, what should I do?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Shinju Pearls. The password will be sent automatically to the registered email address.

Q: I have a user account with Shinju Pearls, how do I change my personal info and shipping address?
Go to My Account page, login and you can modify your account details there.

Q: Can I buy from Shinju Pearls without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: How do I know Shinju Pearls latest news and promotions?
Just subscribe to our newsletter, which we published from time to time.

Q: How can I unsubscribe from the newsletter mailing list?
You can unsubscribe by email us at sales@shinjupearls.com with the message title Unsubscribe and we will remove your email from the mailing list.

Q: I have received a few emails from Shinju Pearls. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that Shinju Pearls has received your orders and will process it as soon as possible.

Order Processed: This email confirms Shinju Pearls has processed your order.

Order Shipped: This email confirms that Shinju Pearls has delivered/shipped the order to your shipping address.

Q: Can I return an item after it is delivered to me?

No. Items sold are not returnable.

Q: I can't find a particular product/item I want from Shinju Pearls online store, what can I do?
Kindly contact us at sales@shinjupearls.com or call us at 03-22022482 for further enquiries. We will try our best to assist you or recommend you an alternative.

BELOW FAQ SECTION ONLY APPLICABLE IF YOU OFFER IPAY88 PAYMENT OPTION

Q: When I click on the button "Credit Card Payment with ipay88", nothing happens after that. Why ?
Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off. 

For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.

Q: I came across the name ipay88 in payment , what is ipay88?
We accept online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required.

Q: Why my payment was declined?

This could be for many different reasons, however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:

  • Some of the card/personal details entered does not match the information held by your Card Issuer
  • You do not have enough cleared funds on your card to cover the amount of the purchase
  • Your card has been reported as lost/stolen and been cancelled by your Card Issuer
  • Your card has or is due to expire and has been replaced by your Card Issuer
  • Your card has recently been replaced by your Card Issuer but not yet activated
  • Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
    • There may be a problem with your Card Issuer’s authorisation system
    • You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card

If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.

If this means you are unable to pay by credit card or Online Banking through iPay88, please email us at sales@shinjupearls.com